Perfectly good dining experiences at restaurants can be ruined by a few ill thought out actions by waiters. Some things should always be done by servers and some should never be done. To most diners, these things seem obvious. But to a lot of waiters they go by the wayside. Here are a few basics that every waiter should know.
First of all, don't hover about the guests when they are eating. Check in once shortly after the food is delivered to make sure there are no problems with the order or that they don't need any extra condiments. Keep your eye on everyone without bothering them in case they try to flag you down at any time.
Also, don't pressure them into making a decision about ordering if they are not ready. If they say that they need a few minutes, actually give them a few minutes before you come back. Don't come back in 1 minute with pen in hand. If they are not sure what they want, don't roll your eyes or otherwise express annoyance. It really shouldn't matter to you how long it takes them to order anyway.
Should a restaurant customer happen to have a complaint, always apologize even if you didn't do anything. Do not make excuses or try to blame them. Say that you are sorry for the inconvenience and that you will fix the problem. If you are not able to solve the problem, get someone who can right away.
Now onto removing their plates: It is very unlikely that a restaurant is going to run out of plates. If that is a possibility, then the owner needs to buy more. Because it is unacceptable to snatch up plates the second somebody has out the last bit of food into his or her mouth. It is rude and annoying and makes it seem as though you want them to leave.
One more note on clearing away the dishes. Under no circumstances should you remove one person's plate if another person at the table is still eating. It is stunning how many waiters do this. For one thing, it can make the person still eating feel uncomfortable and that he or she should stop. It is like you are setting the pace for their meal. That is not your job.
There are other things that should be obvious, yet still we see in restaurants every day. Don't shout or point at a customer. Do not play with your hair, chew gum or argue with other staff where customers can hear you. Don't smoke cigarettes where they can see you. Never touch a patron or handle any of their personal property. And under no circumstances should you tell a customer that you cannot wait until it is time to go home. And for crying out loud, refrain from asking for tips or counting them in view of the guests.
As for the dos: do be well groomed at all times. Dress nicely and make sure your shirt is tucked in and tie is straight. Always be polite and give the guests a smile. Thank them for dining at your establishment and say it so that it seems like you mean it. Even if you don't.
First of all, don't hover about the guests when they are eating. Check in once shortly after the food is delivered to make sure there are no problems with the order or that they don't need any extra condiments. Keep your eye on everyone without bothering them in case they try to flag you down at any time.
Also, don't pressure them into making a decision about ordering if they are not ready. If they say that they need a few minutes, actually give them a few minutes before you come back. Don't come back in 1 minute with pen in hand. If they are not sure what they want, don't roll your eyes or otherwise express annoyance. It really shouldn't matter to you how long it takes them to order anyway.
Should a restaurant customer happen to have a complaint, always apologize even if you didn't do anything. Do not make excuses or try to blame them. Say that you are sorry for the inconvenience and that you will fix the problem. If you are not able to solve the problem, get someone who can right away.
Now onto removing their plates: It is very unlikely that a restaurant is going to run out of plates. If that is a possibility, then the owner needs to buy more. Because it is unacceptable to snatch up plates the second somebody has out the last bit of food into his or her mouth. It is rude and annoying and makes it seem as though you want them to leave.
One more note on clearing away the dishes. Under no circumstances should you remove one person's plate if another person at the table is still eating. It is stunning how many waiters do this. For one thing, it can make the person still eating feel uncomfortable and that he or she should stop. It is like you are setting the pace for their meal. That is not your job.
There are other things that should be obvious, yet still we see in restaurants every day. Don't shout or point at a customer. Do not play with your hair, chew gum or argue with other staff where customers can hear you. Don't smoke cigarettes where they can see you. Never touch a patron or handle any of their personal property. And under no circumstances should you tell a customer that you cannot wait until it is time to go home. And for crying out loud, refrain from asking for tips or counting them in view of the guests.
As for the dos: do be well groomed at all times. Dress nicely and make sure your shirt is tucked in and tie is straight. Always be polite and give the guests a smile. Thank them for dining at your establishment and say it so that it seems like you mean it. Even if you don't.
About the Author:
In the city known for its popular vacation destinations for Vancouver travel, have an enjoyable dining experience at the many accessible restaurants. Also, when purchasing Vancouver real estate, you may want to consider an area with lots of options for delicious foods.
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